General Inquiries

For questions about the Ujude platform, account considerations, billing, or enterprise collaborations, please contact [email protected]. The inbox is monitored consistently, and you will receive an acknowledgment immediately after your message is received.

Expected response timelines are designed to be predictable: we strive to reply within 1-2 business days. If your matter requires escalation, a specialist will provide a precise timeframe and next steps.

Developer Submissions

Ujude welcomes third-party integrations and applications that extend platform capabilities. To initiate a formal review of your submission, please supply comprehensive details via the form below. Alternatively, you may email [email protected] with the subject line “Developer Submission.”

Response Times and Commitments

Ujude maintains transparent timelines to align expectations. Our teams review inquiries and submissions with consistent due diligence, and we publish clear expectations up front.

• General inquiries: typically answered within 1-2 business days.
• Developer submissions: reviews are completed within 5-7 business days, subject to the complexity and completeness of the submission.
• Escalations: urgent matters flagged by support may receive expedited handling where appropriate, with direct human oversight.

Note: weekends and regional holidays are excluded from business-day calculations. You will receive proactive updates as your case progresses, and you may reply to acknowledgment messages to add context.